Live Chat: Become An Online Safety Pro

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Live Chat: Become An Online Safety Pro

Post by Admin on Sun Apr 03, 2011 7:07 pm

Welcome to our Live Chat!

Thank you for joining us! My name is Lisa; I’m part of the Community Development team and will be your host today. We are also joined by Wendy and Ward from our Security team and Ryan from our Customer Support team.

Our goal today is to share online safety tips that we keep you safe on Zynga and beyond. We will also do our best to answer any safety-related questions you have. There is a slight delay between submitting your post and having it appear on the thread. Please do not re-post your question if you do not see it appear immediately.

Questions about your account? PLEASE READ

Due to the public nature of this chat, we are unable to address individual account issues here in this thread. An example of an individual account issue: My account was hacked.

If you have questions about your account, please contact Customer Support.

Already contacted Customer Support? Please post the ticket number you were provided and we will ensure that one of Support Representatives will follow-up with you.

Admin
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Re: Live Chat: Become An Online Safety Pro

Post by Admin on Sun Apr 03, 2011 7:08 pm

Ready to become a safer and more sophisticated Zynga user? Pay close attention to these top 5 tips![/b]

1. Zynga will NEVER ask you for:

- Your account password.
- Your social security number or tax identification number.
- Your full credit card number or PIN number.

2. Check the website address:

Fake Zynga emails will request that you visit a specific website and ask you to log in. If you’re ever asked to click to a website linked within an email, please double-check the destination of the link before you click.

Tips:Be cautious of links, even if the address includes "zynga", "farm", "mafiawars" or other words related to Zynga games. If you're ever suspicious, you can always visit an actual Zynga page by manually typing our address into your browser (www.zynga.com).

To check the authenticity of the link:
To check where the link actually points, hover your mouse icon over the link. The actual site where it points to will be shown in the status bar at the bottom of your browser window.

Zynga will NEVER use an IP address (string of numbers) followed by directories, such as:"http://123.456.789.123/zynga/"

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